At SnackPlanet, our highest priority is your satisfaction . We are convinced that the quality of the products we offer is essential for your satisfaction.

Therefore, if you receive a damaged package, please contact us immediately and provide us with clear photos of the damaged products. We will process your refund request as soon as possible.

Please note that if you open the package we will not be able to offer a refund. Products must be returned in their original condition, unopened and unused. If you have any questions or concerns regarding our return policy, please do not hesitate to contact our customer service department for assistance.

If you would like to request a refund, please let us know at the following email address:

Upon receipt of your request, we will process it and provide you with all the necessary details by email within 48 hours.

Once your item has been received, please allow 1-3 business days for us to process your request. We will inform you by email of his condition as well as our final verdict.

Upon acceptance of your refund request, you will receive the funds in 4 to 7 days, depending on the method of payment used and depending on your financial institution.

Happy shopping!